Refunds and Returns Policy

Thank you for shopping at Ziczon eCompany. We appreciate your business and want to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Please contact us at info@ziczon.com to initiate a return. We will provide you with a return shipping label and instructions on how to return your item. Shipping costs for returns will be at your expense.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Exchanges

If you wish to exchange an item for a different one, please contact us at info@ziczon.com. You will be responsible for any price difference and shipping costs associated with the exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@ziczon.com. We will work with you to resolve the issue promptly. In some cases, we may request photos of the damage to expedite the process.

Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (e.g., skincare products with broken seals) and personal care items (e.g., used massagers) for hygiene reasons. Please contact us if you have questions or concerns about the eligibility of your item for return.

Refunds for Promotional or Discounted Items

Refunds will be issued for the amount paid for the item at the time of purchase after any discounts or promotions are applied. If you received a discount or promotion on your order and part of your order is returned, the discount or promotion will be adjusted accordingly.